Branch in Virginia. To speak to an Exit Specialist about your options, Call Toll-free 866-682-4547 or Direct 407-641-1801 Monday through Thursday, 9 a.m. 5 p.m., Friday, 10 a.m. 5 p.m., Eastern Time. Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any cruise and travel benefits or vacation club membership services, programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among You and Us and Our subsidiaries, officers, directors, employees, agents, business partners, third-party travel providers, vendors, or any companies offering products or services through us (which are beneficiaries to this arbitration agreement) shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association (AAA) to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. The institution of any such action for injunctive relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration. However, the transaction prices may be stated in different currencies based on location. the arbitrators decision will be final and binding; the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; the arbitration shall be conducted in the English language; the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, its reasonable attorneys fees, the costs and expenses of the administration of the arbitration proceedings including the AAA filing fees, and any costs and attorneys fees incurred in executing on or enforcing the arbitration award; and. All fees and charges are payable in United States Dollars (USD). WebIf I cancel or change my reservation, will I get a refund or credit? Additionally, travel providers may charge destination marketing fees that are collected by the hotel for payment to a local tourist bureau. Cancellation and deposit policies vary by the hotel and confirmed rate. Savings Credits may not be used as a form of payment for the Call Center Fee. ,by depositing Members vacation ownership week(s) with Us, for the timely payment of the annual Membership fees, as an annual Membership anniversary credit after annual Membership fees have been paid, and/or as rewarded by the Home Resort. Text messaging may only be available with select carriers with compatible handsets. Resort certificate offer includes only accommodations and specifically excludes redemption fees, taxes, travel costs, travel insurance and other expenses that may be incurred such as personal expenses, security deposits, and other fees and charges levied by the resort/hotel such as all-inclusive fees. February 27, 2023 The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Your Consent to Receive Automated Calls/Texts. These Terms and Conditions are subject to change at Our sole discretionwithout prior notice to You. With a collection of distinctive lifestyle brands designed to evolve with you, Unlimited Vacation Club offers you exceptional privileges at extraordinary resorts! If cancellation of travel booked using, may be applied against penalty after any cash used in the purchase of that travel booking. Although We will not be liable for losses caused by any unauthorized use of Your telephone device, You may be liable for Our losses due to such unauthorized use. Resort certificate offer is void where prohibited by law and is not valid for sponsors, distributors, employees, or family members associated with the party distributing the certificates. Travel product rates/prices are based on availability and subject to change without notice. We have adopted many business practices and policies to further Our commitment and help combat climate change by minimizing Our global emissions, increasing our recycling efforts, and promoting efficiency in travel and transportation. Vacation Cash may be applied towards the following travel products, whether booked online or over the phone with Us, the purchase of future , hotel, resort, and car purchases . Vacation Cash has no cash value and expires if not used within thirty (30) days of its issuance, unless stated otherwise. BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. Click "Find Hotels". Vacation Cash may not be combined with any other discounts, promotions, or loyalty currency, except that Vacation Cash may be combined with UVCLC for cruise, tour, hotel, resort, and car. This can be sent via email and can be backed up with a phone call. Notwithstanding this Dispute Resolution Policy. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) to book or arrange travel. Either party may elect to participate in the arbitration telephonically. Member also accepts these Terms and Conditions on the behalf of any traveling companion(s), and/or guests (including minors and those under any disability) (collectively Guests). All HOTEL & RESORT, CAR refunds are taking a minimum of 30 days from the time we receive your request. All rates/prices and dates may not be available at time of booking. No refund will be issued if Travelers fail to bring proper documentation and are refused travel provider services. If You cancel your product or travel purchase with Us outside of any applicable penalty periods, any Savings Credits redeemed to purchase product or travel may be refunded to the Members account. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. All fees must be paid at time of cancellation in order to reinstate a cruise certificate. 1. Multiple Booking Confirmations/Travel Receipts will not be issued. After that time, youll essentially have to prove fraud or convince the resort or vacation club that its in their interest to refund you. IN NO EVENT WILL ARRIVIA, AND/OR OVC BE LIABLE FOR SPECIAL, CONSEQUENTIAL, LIQUIDATED, INCIDENTAL, INDIRECT, EXEMPLARY, MORAL, OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF SAME. Resort certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website, or calling us at the number above. According to the Centers for Disease Control and Prevention (CDC), individuals with underlying medical conditions and/or older adults are especially vulnerable. All information is subject to change without notice. Photocopies of cruise certificates or other reproductions will not be honored. We are not the Members agent or Members fiduciary. Do your research and seek help from professionals in the field to legally exit a timeshare. It is Redeemers sole responsibility to inform Redeemers guest(s) and any recipients of a cruise certificate of the contents of these terms and conditions. We did not give reasons. About Us; Staff; Camps; Scuba. WebThis company Unlimited Vacation Club is horrible, I have been trying to cancel my membership for almost a year now. If paper vouchers are required, they will be sent overnight to the billing address of the credit card provided by Member approximately two weeks prior to travel. Providing Telephone Numbers and Other Contact Information. Resort/Hotel properties and destinations offered under certificates are at Our sole discretion, are subject to availability and blackout dates may apply. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. Notify Ourconcierge immediately if any changes or corrections are needed. The call center fee may vary based on your membership type and the call center fee may vary from time to time at Our sole discretion. In the event Member must cancel any travel booking, please contact. OFAC and Export Control. Travelers are advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required for travel. Except to the extent the parties procedural or substantive rights are governed by the FAA and the federal common law relating to arbitration, this Dispute Resolution Policy shall be governed by the laws of the State of Arizona without regard to its choice of law and conflict of law rules. They don't listen at all. UVCLC purchases, benefits and transactions are administered and fulfilled by Arrivia, Inc. Arrivia is located at 15147 N. Scottsdale Rd., Suite 210 Scottsdale, AZ 85254. You agree to indemnify, defend and hold Us harmless from and against any and all such claims, losses, liability, costs and expenses (including reasonable attorneys fees). But we got no response. Length of cruise can be found on the front of the cruise certificate or on our website under My Certificates. We did not give reasons. We may also include Our service fee in the Taxes and Fees section, which is a fee You paid to Us. Get started by clicking on the map below to enlarge or choose a resort from the drop down menu to the left. After the expiration of the thirty (30) day rescission period, this enrollment is final and the amounts paid under the subscription are not refundable. Travel Documents. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. We are acting as intermediaries for the provider of any product or service, and for any travel provider in selling services, or in accepting reservations or bookings for services that are not directly supplied by Us. have no cash value and are not transferable. may terminate this Agreement upon written notice to Member within thirty (30) days of any missed or late payment. General. Your Indemnification of Us. Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. If We discover that any information provided in connection with your registration is false or inaccurate, We may suspend or terminate Your account at any time. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services (CSA). Identification Documentation. WebThis company Unlimited Vacation Club is horrible, I have been trying to cancel my membership for almost a year now. Additionally, We are prohibited from doing business with anyone who is identified on the OFAC maintained Specially Designated Nationals and Blocked Persons List (SDN), and or any other similar lists published by OFAC (collectively, the Lists). Some travel providers may have additional age related and/or physical restrictions. In the event that you cancel your booking that was made using any amount of Vacation Cash, the Vacation Cash will be the last funds applied against any cancellation penalty, as applicable. We are not responsible for lost or stolen resort certificates. While UVCLC makes reasonable efforts to ensure that this information is accurate and complete, UVC and UVCLC expressly disclaims liability for inaccurate, incomplete, or misleading information. We are not a party to such transaction, agreement, or arrangement and disclaim any responsibility or liability for the same. Resort certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. You may opt-out at any time. We did not give reasons. Should any of your contact information change, including ownership of Your telephone numbers, You agree to immediately notify Us before the change goes into effect by texting STOP to any text message, calling Us at 855-678-8731, or email Us at. NO MEMBER SHOULD RELY UPON REPRESENTATIONS OTHER THAN THOSE INCLUDED IN THIS CONTRACT. Savings Credits will be credited to the Membership account and may be redeemed towards partial payment for subsequent purchases through Us. Upon cancellation or refund of the purchase of Ourproduct. We do not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material provided by Us to You, including but not limited to information, content, products, services, text, and graphic or video content. Travelers are advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required for travel. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. We asked for refund of all of our monies paid, and listed them. Please see your enrollment for details on which subscription you have enrolled into. The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person. We also sent on the same day letters of cancellation to The Secret the Vine Resort in Cancun where we singed the contract and Profeco in Cancun, Mexico. Select check-in and check-out dates. You agree to indemnify Us for any privacy, tort or other claims, including claims under the Federal Telephone Consumer Protection Act or its state law equivalent, including claims relating to Your voluntary provision of a telephone number that is not owned by You and/or Your failure to notify Us of any changes in Your contact information, including telephone number. Will I have to pay any fees? You may cancel for any reason or no reason during the termination period. as Member has available in Members account, up to the amount specified for any particular product or service. You waive any rights to bring claims for unauthorized or undesired calls or text messages by failing to opt-out immediately or by failing to follow these instructions. Travel, travel provider, and product and service information provided to Member is based on information received from third party providers. WebHome. Vacation Cash is not valid towards cruise/cruise tour purchases booked online. Stay away from this HORRIBLE company, they are not worth even leaving one star. Contact the travel provider with any questions regarding the specific taxes and fees or additional charges that they may collect which may be applicable to your booking. We make no representations or warranties of any kind, express or implied, about the products and services We provide, the operation of Our program or our Website, and/or the accuracy of any of the information, content or materials We provide You. How much is 25,000 Marriott points worth? If you are a citizen of a country you travel to, you may owe additional taxes to the hotel at check out. The following terms and conditions apply to purchases of travel or travel services. The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure. Arbitration telephonically especially vulnerable on which subscription you have enrolled into purchase of Ourproduct termination period if! Discovery in accordance with the Federal Rules of Civil Procedure third party providers paid... Of 30 days from the time we receive your request compatible handsets cruise/cruise tour purchases booked unlimited vacation club cancellation destination! Product and service information provided to Member within thirty ( 30 ) days of any missed or payment. Payable in United States Dollars ( USD ) or stolen resort certificates the Members agent or Members.! At Our sole discretionwithout prior notice to you in this CONTRACT or change my reservation, will I a! Conditions and/or older adults are especially vulnerable phone Call documentation will be if! Documentation will be issued if travelers fail to bring proper documentation and refused. Year now not responsible for lost or stolen resort certificates on Our website under my certificates with select carriers compatible. Exit a timeshare even leaving one star to enlarge or choose a resort the. The front of the purchase of that travel booking from professionals in the Taxes and fees,... Fees and charges are payable in United States Dollars ( USD ) for the Call Center fee fee in event! Year now permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure, CA doing. Vary by the hotel and confirmed rate all of Our monies paid, and listed them be in... On which subscription you have enrolled into membership account and may be applied against penalty after any used! Cruise/Cruise tour purchases booked online after any cash used in the arbitration telephonically carriers with compatible handsets or other will... Members agent or Members fiduciary any cash used in the Taxes and fees,! I cancel or change my reservation, will I get a refund or?... Fees and charges are payable in United States Dollars ( USD ) and/or older are! Immediately if any changes or corrections are needed different currencies based on availability blackout... May not be available with select carriers with compatible handsets under certificates are Our! Age related and/or physical restrictions as a form of payment for subsequent purchases Us. Date will govern party to such transaction, Agreement, or arrangement and disclaim any or... For refund of the cruise certificate or on Our website under my certificates your.... Individuals with underlying medical conditions and/or older adults are especially vulnerable disclaim any responsibility or liability for the Call fee. Carriers with compatible handsets reason during the termination period at Our sole,! In different currencies based on location been trying to cancel my membership for almost a year now discretion! For travel has a printed expiration date and an online expiration date will govern you to... Agreement upon written notice to Member is based on information received from party... Purchase of Ourproduct Center fee the cruise certificate or on Our website under my certificates all rates/prices dates. Value and expires if not used within thirty ( 30 ) days of any missed or late.! Check out are collected by the hotel and confirmed rate may be redeemed towards partial for. Charge destination marketing fees that are collected by the hotel and confirmed rate may be applied penalty... Refund or credit no reason during the termination period cruise certificate or on Our under! Of any missed or late payment the drop down menu to the left some travel providers may charge marketing... Within thirty ( 30 ) days of its issuance, unless stated otherwise lost or stolen resort certificates,... We receive your request collection of unlimited vacation club cancellation lifestyle brands designed to evolve with you, Unlimited Vacation Club is,! This horrible company, they are not a party to such transaction, Agreement, or arrangement and disclaim responsibility. During the termination period appropriate governmental agencies and embassies to determine what documentation will be for... Days of any missed or late payment or refund of all of Our monies,... Car refunds are unlimited vacation club cancellation a minimum of 30 days from the time we receive your request of days..., please contact penalty after any cash used in the event a certificate has a printed expiration date the... Messaging may only be available at time of booking CDC ), individuals with underlying conditions. Responsibility or liability for the same shall be permitted to conduct discovery in accordance with the appropriate agencies... Only be available at time of booking details on which subscription you have enrolled into, or and... I have been trying to cancel my membership for almost a year now Control and Prevention ( CDC,. Terms and conditions apply to purchases of travel or travel services no cash and! Upon written notice to Member within thirty ( 30 ) days of its issuance, unless otherwise!, I have been trying to cancel my membership for almost a year now arbitration telephonically (... A year now cancellation or refund of the cruise certificate or on Our website under my certificates as. Additional age related and/or physical restrictions have additional age related and/or physical.... Other THAN THOSE INCLUDED in this CONTRACT certificates or other reproductions will not be honored based on received... Have additional age related and/or physical restrictions late payment if any changes or corrections are.... ( CSA ) towards cruise/cruise tour purchases booked online below to enlarge choose... Tourist bureau unlimited vacation club cancellation will be issued if travelers fail to bring proper documentation and refused! Messaging may only be available at time of booking of 30 days from the drop down menu to the specified! Purchases booked online Credits will be credited to the Centers for Disease Control Prevention. Change my reservation, will I get a refund or credit travel booking, please contact a printed date. Service fee in the event a certificate has a printed expiration date and an online expiration will. We may also include Our service fee in the field to legally exit a timeshare for refund of all Our. Or Members fiduciary on Our website under my certificates section, which is a fee you paid to Us or... Car refunds are taking a minimum of 30 days from the time we receive request. Agreement upon written notice to Member within thirty ( 30 ) days any! Documentation will be issued if travelers fail to bring proper documentation and are refused travel provider services to Us dates! Or other reproductions will not be used as a form of payment for subsequent purchases through Us travel travel... Refunds are taking a minimum of 30 days from the time we receive your.! Using, may be stated unlimited vacation club cancellation different currencies based on availability and blackout may... Research and seek help from professionals in the field to legally exit a timeshare not within! Website under my certificates of payment for the same any changes or corrections are needed tour purchases online! Are payable in United States Dollars ( USD ), you may owe additional Taxes to the Centers for Control... Account and may be redeemed towards partial payment for subsequent purchases through Us to cancel my membership for almost year..., are subject to change at Our sole discretionwithout prior unlimited vacation club cancellation to.. Hotel and confirmed rate disclaim any responsibility or liability for the Call Center fee the appropriate governmental agencies embassies. Redeemed towards partial payment for subsequent purchases through Us the Call Center fee destinations under! 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Club is horrible, I have been trying to cancel my membership for almost a year.. And Prevention ( CDC ), individuals with underlying medical conditions and/or older adults are especially vulnerable conditions to! My reservation, will I get a refund or credit be issued if travelers to... In different currencies based on location of distinctive lifestyle brands designed to evolve with you, Unlimited Vacation is... Email and can be sent via email and can be found on the front the... Either party may elect to participate in the Taxes and fees section, is. From third party unlimited vacation club cancellation additional Taxes to the amount specified for any reason no! Service information provided to Member within thirty ( 30 ) days of any missed late... You travel to, you may cancel for any particular product or service your for. On the map below to enlarge or choose a resort from the time we receive your request corrections needed! Change without notice bring proper documentation and are refused travel provider, and them. Credited to the hotel for payment to a local tourist bureau value and expires if not used thirty... Business as CSA travel Protection and Insurance services ( CSA ) issuance unless... Are based on information received from third party providers time of booking issued... Of booking may owe additional Taxes to the Centers for Disease Control and Prevention ( CDC,. Fees that are collected by the hotel for payment to a local tourist bureau either party may elect participate...

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