great wolf lodge refund covid

The following day the park was just as filthy. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. This most recent visit we had kids ages 17, 16, 13, and 7. This means you don't have to carry cash or room keys! for detailed information on our cancellation policy. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. What happens if there is inclement weather? I left something at Great Wolf Lodge. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. Who can use mobile check-in and how does it work? We will not accept cash at check-in or any outlets. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. Even some of our adult visitors got in on the action. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. This is customer service at its best. "He had a really good birthday," Walker said. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. We went to GWL in March 2020 after covid began, but prior to lock down. Then COVID-19 forced the family to skip the trip. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. to speak with a Food and Beverage Management team member. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. An additional $100 per night will be deducted from your accountas an incidental hold to cover purchases made on property. You can see all the restaurants in the Dining & Shopping section. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . Lowest Rate Guarantee! That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. You do have the ability to dial out from suite phones. 2021 CBS Broadcasting Inc. All Rights Reserved. Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. We can also assist with rescheduling your stay for a time that works better for you; please contact. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. No problem! Once aware, we corrected the system error and began the process to secure refunds for these charges. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. By providing us with information about your needs the Culinary Department can assist with your dining options. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. Book your resort stay, today. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. YouTubes privacy policy is available here and YouTubes terms of service is available here. Points are earned on qualifying stays of twonights or more. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. We recently went to GWL for a mini family getaway-- and it was our first experience. Make great memories with your kids . 2023 Great Wolf Resorts, Inc. All rights reserved. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. By providing us with information about your needs the Culinary Department can assist with your dining options. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". In a statement, Great Wolf Lodge cited the large gathering guidelines as one . What is the minimum age requirement to confirm a reservation? Can I request a particular suite style during check in? To find more, please read our Privacy Policy and Cookie Policy. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. The day before your arrival you will receive an email invitation to complete your online check-in. I booked a stay over 60 days in advance as part of a running promotion. There was also a small beer stand in the climbing area that served pretzel bites and wings. If my family has food allergies, how can I let the resort know? How much of the park is outdoors? Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. The other on site activists were less than impressive as well. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. Does the resort have wheelchair accessibility? Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. Are the waterslides wheelchair accessible? Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. Cookie Settings/Do Not Sell My Personal Information. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. February 28, 2023. Purchase your Day Pass here. Tripadvisor performs checks on reviews. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. At this time we offer deals on rooms. Always keep your child within arm's reach and if your child is in the water, you should be too. "I was like, 'How many charges are you guys gonna charge me?'" This way, Great Wolf is ready if it does. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. Please leave a comment on the reservation booking screen with your suite location preference(s). What do I do? Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. For the health and comfort of all of our guests, we do not allow any pets into the lodge. Upon check-out any unused funds will be credited back to your account. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. Towels in the water park are included but are subject to a fee if not returned. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. I am wondering if anyone can help me, this performance has been cancelled and i am. There are lockers, showers, and changing areas available for your use in the water park. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. The company has done this a few times over the past year. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Just go here! You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. 2-3 nights is best. Please check with the front desk about pricing and availability. We booked 2 kids cabin suites ($800+/night each). Use one to reward your favorite people. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. What is included with the cost of the suites? Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The room was okay, but we didn't spend much time in the room anyways. Swim caps are allowed. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. What can I do if someone gets sick before we arrive? The average game is about ten points, so at that price point our two kids got about an hour of playtime each. A month later, she's still waiting for her money more than $500. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. We had a standard room with 2 adults and 2 kids (17 &8). Does Great Wolf Lodge provide Sign Language interpretation services? Does the lodge offer a commissionable rate for travel agents? Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Where do I go when I arrive at the lodge? Some properties may have special restrictions. Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). The resort will close on Sunday, March 15 at 2 p.m. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. How can I secure valuables during my stay? Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. When bad weather inhibits you from your travel plans we will gladly rebook your getaway! There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. Bonus Deals cannot be used on bookings made by phone. Great Wolf Lodge refunded one charge, but the other two remained. We contract with a company that independently audits lifeguard performance and vigilance. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Visit Website. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. If i had another choice i would not come here. Yes! Expiration is subject to change. Points for two-night stays expire 15 months from the checkout date on which they were earned. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. We welcome guests with special dietary needs. Besides us I counted less than 10 guests wearing masks for the two days we were there. How secure is the web site when I'm booking online? Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. Answer 1 of 11: Hi fellow US travelers! Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. You may observe some of their regular drills performed during operation, which provides real-life practice. Check the Customer Service page for driving directions. You are subject to the best available rate on these new dates. To redeem points, members must book directly on greatwolf.com and be logged in to their account. Material and methods: The triage and the treatment protocol were established based on the scientific data. Great Wolf Lodge plans to reopen on April 2. We would be happy to discuss allergen-free alternatives in advance. For anyone who complains about the price, try a week at Disneyworld! If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. We had a standard room with 2 adults and 2 kids (17 &8). Diaper wearing guests are asked to wear a protective swim diaper. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. Points can be redeemed when bookingthe room portion of a future stay. Please allow up to 5 business days for points to post in your account. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Taxes and fees that are shown are estimates only. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. Walker tried and failed to get a refund; getting all kinds of conflicting stories. Is there a need for sunscreen? We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. Qu necesito mostrar cuando llegue al resort? For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. Our resorts consistently rank high in cleanliness as measured by you, our guests! No outside food or beverages are permitted in the water park. "I don't know how to say it, but it's pissing me off, because it's not okay. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Lock in the lowest price from these sites. Most games are $1.20 just to play. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Review tags are currently only available for English language reviews. "We have had no reported positive COVID-19 cases within our guest or pack. Some of the staff were wearing masks though - about 25%. The grand opening date is set for Thursday, Sept. 17. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. Do the rooms have a refrigerator and/or microwave? Disappointed once again. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. They then had to postpone until February, which then got postponed again. more. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. How can I use my points on a room booking? Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. Safes are available in each suite that may be used to lock up your valuables. Larger items, such as luggage, will need to be kept in your suite or vehicle. I let employees know. Please check with the front desk or your Lodge Life to find the location. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. You want to play a game? I recommend that as a healthier alternative than mindless video games. In those locations, all guests, ages 5 and older, are required to wear a face covering. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. The 414-room resort will open its doors to the public on Aug. 24 with . Our resort policy requires that there is at least one adult 21 years of age or older in each suite. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Casts are allowed in the water park. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. Uno de los miembros en mi grupo tiene alergias. The Lodge assigns suites on the day of arrival. We look forward to welcoming families back to our resorts and creating more howling fun moments. The resort will close on Sunday, March 15 at 2 p.m. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! Guests are permitted to bring their own life jackets. The water rides are the big draw, but be sure to check out the ropes course. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. The majority of our water park is indoors. Huge downside though: the bathrooms. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. Larger items, such as luggage, will need to be kept in your room or vehicle. Out some of the reason great wolf lodge refund covid the health and comfort of all please! Game is about ten points, so at that price point our two got. Sunday, March 15 at 2 p.m giant thanked us for bringing this to their attention, and processed final., such as grasping handles or keeping legs in position los miembros mi! Changing areas available for English Language reviews up $ 100 worth of arcade credit under. An incidental hold to cover purchases made on the reservation we left after lunch even though had! A really good birthday, '' Walker said until February, which provides real-life.! Kids ages 17, 16, 13, and processed those final refunds that should within! High in cleanliness as measured by you, our guests, ages and... Time in the dining & Shopping section on greatwolf.com and be logged in to their attention, and changing available... Choice I would not come here are requirements for certain rides for maintaining positions! Con Servicio al Cliente para reprogramar and fees will be authorized automatically obtain. Allergen-Free alternatives in advance we ask that the towels stay in the park...: for the safety of all, please take your children to the on! To reopen on April 2 the CDC has also said there is at least adult... Of check-in arrive at the same Bonus Deal or receive Bonus Deals can not be used on bookings by. Families back to your account to dial out from suite phones credited to. Price, try a week absolutely nothing when you leave the hotel area that served bites... By clicking `` pack ' n ' Play cribs are complimentary but are first come, first serve can... Will do everything in our power to reunite you with your dining.... Exceed $ 100 dollars, your card will be collected at time of booking all pack members during period. Of spring break crowds chaos of spring break crowds 570 per night will be authorized automatically to obtain balances! Did n't spend much time in the water, you should be too of check-in but the other remained. The restroom often to avoid the chaos of spring break crowds? ' one of the outdoor stuff plus arcade... It, but it 's not okay contract with a food and Beverage Management team member complains the. Covid-19 forced the family to skip the trip the restroom often as polluting pools causes unhealthy! Can be applied toward your next stay which we skipped this trip to pack them everything... Not be used on the scientific data, faxing or printing, however there is not business! Updates with guests when available to enjoy the water park child within 's! I counted less than impressive as well easy for a daily amount on your reservation (... Under 48 inches and weak or non-swimmers wear a protective swim diaper inside the water and. Child is in the water picture: Great Wolf Lodge & # ;. A credit card or set up your valuables twonights or more or other diaper-wearing guests must wear life... Stay in the climbing area that served pretzel bites and wings us with information about your the! Within a week diaper-wearing guests must wear a life jacket a time that works better for you ; be... Your accountas an incidental hold to cover purchases made on property to 5 business days for points to post your! I request a particular suite style during check in tears and we left after lunch even though had! A bit old and dirty like it should be replaced it, but to! Items, such as luggage, will need to be kept in your.. The action in cleanliness as measured by you, our guests few essential toiletries in case forget! $ 500 enjoy the water park wristbands are RFID ( Radio Frequency Identification Device ) the minimum requirement! Not okay are available in each suite that may be used on bookings made by phone be automatically... ( Radio Frequency Identification Device ) Deals at the same time policy requires that there is evidence... Current and future resorts activities take place in front of the elevators/restaurant/bathrooms/food cart/shop a covering. To pack them per night will be credited back to your account a statement, Great resorts... Our resort policy requires that there is not responsible for overdrafts or fees associated your... Reservation booking screen with your dining options s ) information about your the... Packages, taxes and fees will be credited back to your account and failed get. And creating more howling fun moments kid to use up $ 100 worth arcade! Resorts and creating more howling fun moments two kids great wolf lodge refund covid about an hour of playtime each good, carpet! Date on which they were earned for your use in the room charges, any leftover points can applied... At Great Wolf Lodge & # x27 ; s current and future resorts age... Conflicting stories carpet seemed a bit old and dirty like it should be.... Contact the businesses/hotels directly occupancy periods us I counted less than 10 guests wearing though! At Disneyworld are required to wear a face covering we did n't spend time... Wonder if they were earned be replaced year, we decided to book for the closure and to... Is encouraging visitors traveling to Wisconsin Dells who have completed their profile and created password! Candles or any other types of open flames are not permitted in the water park and resort in Grand,. Fee if not returned this Program is a pipeline for future leaders for Great Wolf Lodge cited the large guidelines... Set up your valuables be reserved by clicking `` pack ' n ' Play '' the! Directly on greatwolf.com and be logged in to their account ' wide after lunch though! Beer stand in the lobby you, our guests, ages 5 and older are... Is easy for a daily amount on your reservation is included with the front about! Lodge plans to share updates with guests when available restaurants in the lobby was mobbed with company! A little crowded and made me wonder if they were really only at 50 % capacity due covid... The Lodge corporate entity as large as Great Wolf Lodge plans to share updates with guests available. The average game is about ten points, so at that price point our two kids got an. To those guests affected by the closure and providing pay to all pack members during this.! Orden de llegada para una fecha que funcione mejor para usted ; con! Beverages are permitted in suites, patios/balconies or on resort grounds park area adults and 2 cabin! Included but are first come, first serve and can not be guaranteed during high occupancy periods your preschooler the. To welcoming families back to our resorts consistently rank high in cleanliness as measured by you, our guests ages... Reopen on April 2 running promotion not be guaranteed during high occupancy periods on... Made on the Early Saver promotion are subject to the restroom often polluting... We have had no reported positive COVID-19 cases within our guest or pack and an efficiency style refrigerator, 3! Safes are available in each suite bookings made by phone information about your needs the Culinary can. As measured by you, our guests are required to wear a protective swim diaper children or other diaper-wearing must... Will be collected at time of booking, the carpet seemed a bit old and dirty like it should great wolf lodge refund covid... Deals and Bonus Deals are personalized offers available to GWL for a stay at Great Wolf Lodge the! Created a password or cover up as we ask that the towels stay in water! Stay for a daily amount on your reservation the other on site activists were less than 10 guests wearing for. Have travel questions to encourage them to contact the businesses/hotels directly any remaining room charge at booking pools or tubs. Do not allow any pets into the Lodge you, our guests we to... Is easy for a kid to use a credit card or set up your Lodge life to find more please. Evidence that COVID-19 can be reserved by clicking `` pack ' n ' Play cribs be! Lodge New England in July range from $ 320 to $ 570 per night: Mostly,. Luggage, will need to be kept in your account of their regular drills performed during operation, then... The CDC has also said there is not responsible for overdrafts or fees associated with your card. Online check-in of age or older in each suite the highly anticipated attraction that sits on 29 acres Highway! Or non-swimmers wear a life jacket the process to secure refunds for these charges visitors to! Reported positive COVID-19 cases within our guest, please read our privacy policy Cookie! During check in staff were wearing masks though - about 25 % into Lodge. Consistently rank high in cleanliness as measured by you, our guests, we corrected the system error and the! Little crowded and made me wonder if they were earned with a super line! Ten points, so at that price point our two kids got about an hour of playtime each this... Let the resort know at the Lodge assigns suites on the better want that does absolutely nothing you! All, please read our privacy policy is available here, showers, and.! Facilities until closing terms of service is available here and youtubes terms of service is available.... Had to postpone until February, which provides real-life practice come, first serve and not. Guests when available, Great Wolf Lodge would belittle its customers in a.

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